Step 1: Recognize Your Action Items

An action item is something that requires action on your part. Your boss asks you to do something. You get a voicemail message asking you to return the phone call. You’re supposed to pick up groceries on the way home from work.

Do you recognize your action items? As you can see, they don’t all come from the same place. Some are verbal, some are written, and some are requested via email.

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